In Building Empathy Through Dialogue, Strickfaden, Heylighen & DeVlieger state that if designers truly want to nurture with potential users, they need to build a significant and ongoing dialogue with them.The authors mention three important aspects of using dialogues as a design strategy: involving people as experts, making meaningful connections, and preserving different identities. Dialogue allows people to become an integral part of the design process as users or experts. Instead of remaining at the periphery, they become involved in the design process at a very early stage. Furthermore, when participating in dialogue, connections are made by encouraging people to work towards a common goal. Finally, dialogue involving a willingness to be open to, and to respect, differing viewpoints, enables the safeguarding of different identities.